Answers before you call

Ohio lets you start physical therapy without a referral, with some limits. Your plan, or a workers' compensation claim, may still ask for a doctor's referral. The front desk checks before your first visit.

We bill many kinds of plans, including most PPO plans, Medicare, Medicaid, workers' compensation and auto injury coverage. Your plan decides what it pays. We check your benefits and call you before your first visit.

We give you a written estimate before your first visit, and you pay on the day of each visit. We do not bill your plan.

Your first visit is about an hour, and you see a physical therapist. After that, your therapist plans your visits around what you need and your schedule.

It depends on what your therapist finds, what your job asks of your body and how you respond. Your therapist talks it through with you and plans it with you. It is not a number we set in advance.

Wear what you wear to work, or clothes you can move in, with closed-toe shoes. Bring your plan card, a photo ID and any paperwork from your doctor or employer.

We work within what you can tolerate. Some exercises may be uncomfortable, and your therapist changes the plan if something is too much. Tell us at any point.

Some follow-up visits can be done by video for patients who are in Ohio, where our therapists are licensed. Ask when you call.

Get emergency care first if you need it. Then tell us who your adjuster is. Your state decides who may direct your care. We explain how your bills are handled before you start.

Not without your written permission. With a work injury claim, we send what the claim requires, such as work status and restrictions, and nothing more.